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Privacy Policy

Twostay UG
Oberanger 30
80331 Munich

Represented by
Cecilia Chiolerio

Phone: +4917625863735
Email: info@twostay.work

Registration in the commercial register
Register court: Amtsgericht München
Registration number: HRB 248085


Twostay UG, (hereinafter “Twostay”, “we”, “us”, “our” or “provider”) operates on the website https://www.twostay.work/ and other websites, provides a travel workspace search platform (hereinafter referred to as the “Application”). In order to provide you with our service, Twostay must collect certain information and data. This Privacy Policy explains what information we collect and what we do with it. By using the service, you agree to the collection, processing and use of your personal data as described in detail in this privacy policy. For further questions and explanations, please contact our data protection officer by e-mail at cecilia@twostay.work or in writing to Oberanger 30, 80331 Munich.

Types of data collected

The personal data that this website processes independently or by third parties include: e-mail, first name, last name, password, cookie and usage data.

Full details of each type of personal information processed will be provided in the appropriate sections of this privacy policy or at times through explanatory text that will be displayed prior to data collection.

Personal data may be voluntarily provided by the user or, in the case of usage data, automatically collected when this website is used.

Unless otherwise stated, the specification of all data requested by this website is obligatory. If the user refuses to provide the data, this may result in Twostay being unable to provide its services to the user. Users who are unsure about which personal information is mandatory may contact the provider. Any use of cookies – or other tracking tools – by this website or third-party service providers used by this website, is for the purpose of providing the service requested by the user and for any other purposes described in this document.Users are responsible for any third party personal information obtained, published or shared by this site and acknowledge that they have obtained consent to the transfer of personal information of any third parties to this site.

Type and location of data processing

Application methods

The provider will process the user data in a proper manner and take appropriate security measures to prevent the unauthorized access and the unauthorized forwarding, modification or destruction of data.
The data processing is carried out by means of computers or IT-based systems according to organizational procedures and processes, which specifically target the stated purposes. In addition to the person responsible, other persons may also be designated internally (such as human resources, sales, marketing, legal, system administrators) or externally, and as appropriate, by the controller (such as technical service providers, delivery companies, hosting providers, IT companies or Communication agencies) – operate this website and have access to the data. An up-to-date list of these parties can be requested by the provider at any time.

Legal basis of processing

The provider may only process personal data of users if one of the following applies:


The data is processed at the provider’s office and at all other locations where the data processing units are located.

Depending on the location of the users, data transfers may involve transferring the user’s data to a country other than their own. To find out more about the place of processing the data transmitted, users can consult the section on the details of the processing of personal data.

Users also have the right to obtain the legal basis for the transfer of data to a country outside the European Union or to an international organization governed by international law or established by two or more countries, such as the United Nations, as well as those of the provider security measures taken to protect their data.

If such submission occurs, the user may learn more by reviewing the relevant sections of this document or by contacting the provider through the information provided in the contact section.

Storage time

Personal data will be processed and stored as long as the purpose for which it was collected is required. 

In addition, the provider is permitted to store personal data for a longer period if the user has consented to such processing, as long as the consent is not revoked. In addition, the provider may be required to retain personal information for a longer period of time if required to fulfill a legal obligation or as ordered by an authority.

After expiration of the retention period, personal data will be deleted. Therefore, the right to information, the right of cancellation, the right of rectification and the right to data portability can not be invoked after the expiration of the retention period.

Purposes of processing

Personal data about the user are collected so that the provider can provide the services. In addition, data is collected for the following purposes: contacting the user, analytics, managing user databases, viewing content from external platforms, heat mapping, and session recording.

Users may find more detailed information about these processing purposes and the personal data used for their purpose in the relevant sections of this document.

Detailed information on the processing of personal data

Personal data is collected for the following purposes using the following services:


With the services listed in this section, the provider can monitor and analyze traffic and track user behavior.

Google Analytics

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the data collected to track and investigate how this application is being used, to report on its activities and to share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own ad network. 
IP anonymisation may be activated on this website so that the IP address of the users of Google within Member States of the European Union or in other contracting states of the Agreement on the European Economic Area is shortened beforehand. Only in exceptional cases will the full IP address be sent to a Google server in the European Union and shortened there.

You can review their personal data collection policies and option to opt out in the following links:

(Place of processing: European Union – Privacy Policy )[ https://policies.google.com/privacy/update ] [ https://tools.google.com/dlpage/gaoptout?hl=en ]

Social Media Ads Conversion Tracking (Facebook, Inc.)

Facebook , LinkedIn, Instagram etc.. Ads Conversion Tracking is an analytics service provided by the corresponding provider, which combines the data from the Facebook Network with promotions made through this application. 
You can review their personal data collection policies in the following link (Place of processing: European Union – Privacy Policy )[ https://www.facebook.com/about/privacy/ ]

Google AdWords Conversion Tracking (Google Inc.)

AdWords Conversion Tracking is an analytics service provided by Google Inc. that links the data from the Google AdWords Network to actions taken by that application. 
You can review their personal data collection policies in the following link (Place of processing: European Union – Privacy Policy )[ https://policies.google.com/privacy/update ]

Login and authentication

Direct registration

Users log in by completing the registration form and providing their personal information directly through this application. 
Personal data collected: e-mail address, password, first name, surname. We use external services to provide this usage, you can read their policy at the chapter “Ultimate Members”, when subscribing for Twostay you give consent to Ultimate Members to manage your data.

Use of payment service providers (payment service providers)

Payments are made through Stripe Payments Europe Ltd. (1 Grand Canal Street Lower, Grand Canal Dock, Dublin) as a payment service provider.

As part of the booking process, the information communicated by the Twostay user, in addition to the information about the booking (bank account number, bank code, credit card number, invoice amount, currency and transaction number, booking reference) in accordance with Art. 6 para. 1 lit. b DSGVO passed on to the payment service provider selected by the Twostay user. The forwarding of the data takes place exclusively for the purpose of the payment transaction with the payment service provider and only insofar as it is necessary for this. The processing of the data can be contradicted at any time by a message to the payment service provider. The respective privacy policy and contact details of the payment service providers can be found in the tabular list at the end of this Privacy Policy.
Place of processing: European Union – Privacy Policy [ https://stripe.com/en/privacy ]

View content from external platforms

Like button and social widgets for Facebook (Facebook, Inc.)

The Like button and social widgets for Facebook are services for interacting with the Facebook social network Facebook, Inc. 
Personal information collected: cookie and usage data. Place of processing: European Union – Privacy Policy [ https://www.facebook.com/about/privacy/ ]

Mailing list or newsletter

By subscribing to the mailing list or newsletter, the user’s email address will be added to the contact list of people who may receive commercial or promotional information regarding this application. In addition, your e-mail address may be added to this list if you have signed up for this application or after making a purchase. 
Personal data collected: e-mail address, last name and first name.


Mailchimp is a service for managing e-mail addresses and sending messages. 
Personal data collected: E-mail address. Place of processing: European Union – Privacy Policy [ https://mailchimp.com/legal/privacy/]

Hosting and backend infrastructure

Google Cloud Platform

Google Cloud Platform is a web hosting service provided by Google Inc. 
Personal Information Collected: Various types of data as described in the privacy policy of the Service. 
Privacy Policy [ https://policies.google.com/privacy ]

Ultimate Members Plugin

Ultimate members is a service to support us in registration, log in and account cancelation of the users. Personal information collected: first name, surname, password and email. When subscribing to Twostay you agree to the use of this service.

You can check their Privacy Policy at: https://ultimatemember.com/privacy-policy/

Further information about personal data

Unique device identification

This application can track users by storing a unique identifier of their device for analytical purposes or for storing the user’s settings.

Information about cookies

Because this application uses third-party services that result in the installation of cookies and other such tracking systems that can not be technically controlled by the owner, any specific reference to third-party installed cookies and tracking systems must be considered indicative , Complete information can be found in the privacy statements of the respective third-party providers mentioned in this document. 

The rights of users

Users may exercise certain rights with respect to their data processed by the provider. 
In particular, users have the right to do the following:

Details of the right of objection regarding the processing

If personal data are processed in the public interest, in the exercise of a sovereign authority assigned to the provider or in order to safeguard the legitimate interests of the provider, the user can object to this processing by indicating a justification based on his particular situation.

Users are informed that they can object to the processing of personal data for direct mail at any time without giving reasons. In order to know whether the provider processes personal data for direct mail purposes, users can refer to the relevant sections of this document.

How the rights can be exercised

All requests to exercise User Rights may be directed to the Provider through the contact details provided in this document. Applications can be made free of charge and will be processed by the provider as early as possible, at the latest within one month.

Cookie Policy

This website uses cookies. To learn more and to get a more accurate knowledge about cookies, the user can read the specific document.

Further information about the collection and processing of data

Legal measures

The user’s personal data may be processed by the provider for law enforcement purposes within or in preparation for legal proceedings resulting from the improper use of this website or its services.

The user declares to be aware that the provider may be required by the authorities to disclose personal data.

Further information about the personal data of the user

In addition to the information contained in this Privacy Policy, this Site may provide the user with other contextual information upon request relating to specific services or the collection and processing of personal data.

System logs and maintenance

This website and the third-party services may collect, for operational and maintenance purposes, files that record the interaction taking place through this website (system logs), or use other personal information (such as an IP address) for this purpose.

Information not contained in this privacy policy

Further information about the collection or processing of personal data can be requested at any time from the provider via the listed contact details.

How “Do Not Track” requests are handled

This website does not support non-tracking requests (“Do Not Track”) through web browsers.

The information on whether integrated third party services support the non-tracking protocol can be found in the privacy policy of the respective service.

Changes to this Privacy Policy

The Provider reserves the right to make changes to this Privacy Policy at any time by placing its Users on this Site and, where applicable, through this Website and / or, as far as technically and legally possible, by sending a notice to Users via any of the Supplier’s facilities informed contact information accordingly. Users are therefore encouraged to visit this page regularly, checking the last modified date at the bottom of the page.

Insofar as changes concern data usage based on the consent of the user, the provider will – if necessary – obtain new consent.

Definitions and legal references

Personal data

Any information that directly or in conjunction with other information determines or may be the identity of a natural person.

Usage data

Information that this website (or third-party services using this website) automatically collects, eg. For example: the IP addresses or domain names of the computers of users who use this website, the Uniform Resource Identifier (URI) addresses, the time of the request, the method used to send the request to the server , the size of the response file received, the numeric code indicating the status of the server response (successful result, errors, etc.), the country of origin, the functions of the browser and operating system used by the user, the various times per call (e.g. How much time was spent on each page of the application) and information about the path followed within an application, especially the order of pages visited,


The person using this site who, unless otherwise specified, agrees with the person concerned.

Processor (or data processor)

Natural or legal person, agency, institution or other body that processes personal data on behalf of the controller, as described in this Privacy Policy.

Responsible (or provider, partly owner)

The natural or legal person, public authority, body or other body that, alone or in concert with others, decides on the purposes and means of processing personal data and the means used, including the security measures relating to the operation and use of the site. Unless otherwise indicated, the controller is the natural or legal person through whom this website is offered.

This website (or this application)

The hardware or software tool used to collect and process the personal data of the user.


The service offered through this website as described in the applicable terms of use (if any) and on this page / application.

European Union (or EU)

Unless otherwise stated, all references in this document to the European Union refer to all current Member States of the European Union and the European Economic Area (EEA).


Small file that is stored on the device of the user.

Legal notice

This Privacy Policy applies solely to this site, unless otherwise stated in this document.

Last update: 14/04/2019

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